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Returns & Exchanges
If your purchase isn’t quite right, you may request a return or exchange, provided your order meets our eligibility criteria. All returns and exchanges must be submitted through our automated returns portal. Items sent back without an approved request will not be accepted.
Requests must be submitted within 30 days of the delivery date. Any requests made after this period cannot be processed. All items must be unworn, in their original condition, and returned with the original box/packaging and tags.
A £2.99 handling fee applies to all returns and will be deducted from your refund amount.
Please note: Sale items are non‑returnable.
Refunds
Once your return has been processed, please allow up to 10 business days for the refunded amount to appear, depending on your bank or payment provider.
Please note: Sale items are non‑returnable.
