You can find our shipping poicy and delivery times HERE

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

If an item is missing from your delivery, please contact our Customer Care team within 5 business days of receipt of your package.

Should inquiries be made after 5 business days, order corrections will be made at the discretion of our Customer Care team.

We are not responsible for items lost in transit. Please contact the shipping carrier or your freight forwarder with your tracking number.

If you receive an item that is defective or damaged, you must notify our Customer Care team within 5 business days of receiving the merchandise. Please keep the original box and packaging materials. We will email you a return label for sending back the merchandise. A replacement item will be sent, if available, upon receipt of photos showing the damaged item.

At Melissa Shoes UK, we are committed to delivering your order with care, clarity, and reliability. As the official Melissa distributor for the United Kingdom, we currently ship within the UK only. All UK orders qualify for free standard shipping, with no minimum spend required.

Once your order is placed, please allow 2–3 business days for processing before dispatch. During peak periods, promotional events, or new collection launches, some orders may require additional processing time. You will receive a dispatch confirmation email as soon as your order has been handed over to our carrier.

We do! You can find our return policy HERE