FAQ
Ordering
How long will it take to recieve my order?
You can find our shipping poicy and delivery times HERE
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if an item is missing from my order or was shipped incorrectly?
If an item is missing from your delivery, please contact our Customer Care team within 5 business days of receipt of your package.
Should inquiries be made after 5 business days, order corrections will be made at the discretion of our Customer Care team.
We are not responsible for items lost in transit. Please contact the shipping carrier or your freight forwarder with your tracking number.
What do I do if I receive a damaged or defective item?
If you receive an item that is defective or damaged, you must notify our Customer Care team within 5 business days of receiving the merchandise. Please keep the original box and packaging materials. We will email you a return label for sending back the merchandise. A replacement item will be sent, if available, upon receipt of photos showing the damaged item.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Do you accept returns
We do! You can find our return policy HERE
Get in touch
Have questions about your order, or a general enquiry?