At Melissa Shoes UK, we are committed to delivering your order with care, clarity, and reliability. As the official Melissa distributor for the United Kingdom, we currently ship within the UK only.

All UK orders qualify for free standard shipping, with no minimum spend required.

Once your order is placed, please allow 2–3 business days for processing before dispatch. During peak periods, promotional events, or new collection launches, some orders may require additional processing time. You will receive a dispatch confirmation email as soon as your order has been handed over to our carrier.

All deliveries are fulfilled by our trusted carrier partners. While we work closely with them to ensure timely delivery, all delivery timelines provided are estimates and cannot be guaranteed. Transit times may vary based on location, weather conditions, seasonal demand, or operational delays outside of our control.

Melissa Shoes UK is not responsible for delays caused by the carrier.
Please note that once your order has been dispatched, it is in the care of the carrier. Any updates to delivery status will be available through the tracking information provided in your dispatch email.

If you believe your order is delayed, missing, or has arrived damaged, our customer service team is here to help guide you through the next steps and liaise with the carrier where necessary.

We appreciate your understanding and patience, and we’re committed to ensuring your Melissa experience is smooth from checkout to delivery.